Delivery, care & a little clarity.
Delivery and support information drawn from the store’s existing FAQs.
Frontend preview. Orders and account activity below are examples. No account is created, no payment is taken and no request is sent. Saved demo details stay in this browser.
Made for you, then sent with care.
Production follows the estimate shown when ordering. Complex artwork, larger quantities and festive periods can take longer. Delivery time follows production.
Available destinations and charges are shown during checkout. Contact the studio before ordering for multiple-address deliveries or a time-sensitive occasion.
Visit order tracking →Changes and personalised returns
Ask about changes as soon as possible. They may be possible before production begins, but not after engraving. Review names, dates, phone numbers and artwork carefully before ordering.
Change-of-mind returns are generally unavailable for personalised pieces. Support remains available for damage, defects or an item that differs materially from the approved details.
Something arrived damaged?
The current FAQ asks you to email clear photographs of the item, outer packaging and shipping label within 48 hours of delivery. Include your order number and checkout email so the studio can assess the issue.